Rossiter Road Medical Centre opened in September 2023. The practice is situated in the Hollander House building on Rossiter Road in Koo Wee Rup. We are located along with Icarus Skin Clinic, Koo Wee Rup Wellbeing and Diverse Dental.
The practice is GP owned and operated.
We offer General Practitioners, Nursing Support, Dietician, Podiatry and Audiology.
Clinical Labs is open for Pathology Collection Monday – Friday 9am – 1pm.
Rossiter Road Medical Centre aims to offer a variety of Primary Healthcare Services conveniently located in the practice.
Appointments can be made calling the practice or via our online booking system.
If the matter is a priority we can also facilitate walk in appointments. This will be triaged by our team.
Our standard consultation time is 15 minutes. Please advise reception if you require a longer appointment or if multiple family members are to be seen.
Telehealth consultations are also available. All telehealth consultations are pre-screened to ensure that patients meet the Medicare eligibility criteria for bulk billing. Patients are required to have been seen by the practice or have an existing relationship with the GP and consulted with them face to face within the last 12 months.
If you are unable to attend your appointment please notify us promptly. This may enable us to offer your appointment time to another patient in need.
Rossiter Road Medical Centre is currently open Monday – Thursday 9am – 7pm, Friday 9am – 5pm & Sunday 9am – 1pm.
If you have a medical Emergency Call 000 or attend the nearest Emergency Department located at:
Casey Hospital – Monash Health
Kangan Drive Berwick
If you required medical care outside of our opening hours you can visit:
Priority Primary Care Centre (PPCC) Narre Warren
Priority Primary Care Centre (PPCC) Warragul
You could also contact:
Nurse on Call 1300 60 60 24
If you are a patient of this practice that requires speaking to a doctor outside of our opening hours please call 0447 557 066
Home visits are available for regular patients of our practice who are unable to attend the practice due to incapacity. All home visit requests are triaged by the individual General Practitioner. They are provided only within a 5km radius of the clinic. Please note that home visits are not bulk billed and do incur private fees.
Rossiter Road Medical Centre collects and holds personal information about you.
Information is collected for the provision of providing medical services. Accurate and up to date information is required to ensure that we may properly assess, diagnose & treat your illness adequately & be pro-active in your health care needs. Information is collected at the time of patient registration & throughout the course of providing medical services.
Our Privacy Policy & health record management system is in line with the Victorian Health Records Act 2002 and the Commonwealth Privacy Act 1988.
Patients may access their information held by the Practice. Please speak to our practice staff about our policy and processes for accessing your information.
Our Privacy Policy is available at reception or by clicking the link below.
All results need to be discussed with the treating doctor. This can be during a face to face consultation or via telehealth.
We recommended that patients undergoing investigations book a follow up appointment to discuss all results with the GP.
Our practice maintains recall system to follow up all clinically significant results. You may receive a notification from the practice to arrange a booking. This can be via SMS, phone call or letter.
Our practice also maintains a preventative health recall system. You may receive reminders, broadcasts or notifications for preventative health measures from this practice.
Consent is obtained for the participation in these systems during the New Patient Registration process. Should you wish to opt out at any time please follow the opt out option in the SMS or speak with Reception.
Our preferred method of communication is in person or via phone.
If you have a medical emergency call 000. If you need to speak with your doctor or care provider please let reception know. Your call will be triaged & if non-urgent, a message will be taken and left with the GP to call you back. If the matter is of urgency you will be supported by a Nurse or GP for assistance.
We also support communication with the National Relay Service (for hearing impaired patients) and TIS (Translation and Interpreter Service) for non-English speaking patients.
Following a telehealth consult you may require documents to be sent to you. If you would like these sent via email the practice requires that you request this information via email. Documents can only be sent as a reply email. This is strictly the practices communication policy and is done so in the best interests of protecting patient information and privacy.
We value all patient feedback to support our practice in making quality improvements to our service.
You can provide your feedback via phone, in person or through the Contact Us page on this website.
We undertake patient feedback surveys every 3 years as part of our commitment to quality assurance and accreditation.
If for any reason you are unhappy with the service that has been provided please contact our Practice Manager.
Patients wishing to make a complaint externally can do so via:
Health Complaints Commission
Phone 1300 582 113